Problem Solving- Course Outline

Introduction – Purpose Statement

Problem Solving
What are the Characteristics of a Good Problem Solver?
Understanding Problem Solving
Unlocking Your Creative Potential
Left Brain, Right Brain
Photographic Memory
Intake-Process-Output Information Cycle
Problem Solving Steps
Problem Assessment Exercise
Decision-making Process Exercise
Plan Formulation Exercise
Plan Evaluation Exercise
Harps Method
Ten Critical Tasks for Managing Beyond the Ordinary
The Story of Edward Hughes – Why performance does not match potential.
Leader as a Problem Solver
Steps in Problem Solving
Effective Communication
Memory
Learning Curve
Information Diagramming
Mind Mapping as a Tool
MMOST
Conclusion

Exercises 1,2,3